Ken has had my two tuners for five years. Work on one he says 'has been completed', I have been invoiced for that one, and I have paid. He has frequently spoken to me on the phone with a long list of fatiguing excuses, and always with the reassurance that it will be...Read more
Wow, I was surprised to see so many bad reviews about Stereo Surgeons in East Hartford. I've been to Ken Bernacky's shop many times and have had him do a number of repairs / alignments / and restorations. The bad - yes, turnaround time can be long and communication...Read more
A friend referred me to Stereo Surgeon. With friend's like that, who needs enemies? In March of 2013 I sent Stereo Surgeons, aka Ken Bernacky, a tuner to align. A relatively simple 2 hour procedure for a semi qualified audio Tech. Fast forward a year and two months to...Read more
I brought mr stereo surgeon my fathers receiver that had been passed down to me . Now it was in desperate need of repair and being gratefull it's done.. A YEAR LATER! And in a situation like that my hands were tied with complaining because the tuner ment a lot to me....Read more
Brought in a Denon amp on 09/2012. Paid the $80 fee, and then paid the $250 repair bill. Got the amp back within about 6 weeks and it didn't work. Brought it back and it has been a litany of excuses ever since. Parts are bad. I have no time. I have to test the parts....Read more
I sent a vintage Marantz Stereo Receiver to Stereo Surgeons in East Hartford Ct for repair. The receipt of the receiver was confirmed by UPS. When I heard nothing from the company, I contacted the owner, Kenneth Bernacky. He had multiple excuses for why it was taking...Read more
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