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A friend referred me to Stereo Surgeon. With friend's like that, who needs enemies? In March of 2013 I sent Stereo Surgeons, aka Ken Bernacky, a tuner to align. A relatively simple 2 hour procedure for a semi qualified audio Tech. Fast forward a year and two months to...
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Anonymous
Anonymous

This person has no monetary loss, person has received his rebuilt item.

#486038
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I brought mr stereo surgeon my fathers receiver that had been passed down to me . Now it was in desperate need of repair and being gratefull it's done.. A YEAR LATER! And in a situation like that my hands were tied with complaining because the tuner ment a lot to me....
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Anonymous
Anonymous

Customers are informed of the approximate backlog, customers can choose not to leave items here, many of these items are decades old and are usually no longer supported by the...

Anonymous
debbie

this guy is a piece of s*** I brought in my CD player with one problem and took it home with another he refused to repair it after he damaged the unit hanging up on me and the...

#444208
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Brought in a Denon amp on 09/2012. Paid the $80 fee, and then paid the $250 repair bill. Got the amp back within about 6 weeks and it didn't work. Brought it back and it has been a litany of excuses ever since. Parts are bad. I have no time. I have to test the parts....
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Anonymous
Anonymous

This person received a full refund and has no monetary loss. Stereo Surgeons absorbed all costs.

#418372
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I sent a vintage Marantz Stereo Receiver to Stereo Surgeons in East Hartford Ct for repair. The receipt of the receiver was confirmed by UPS. When I heard nothing from the company, I contacted the owner, Kenneth Bernacky. He had multiple excuses for why it was taking...
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Anonymous
Plwyman

Ken repaired a tuner for me a decade ago and it has worked fine. I got the repaired unit back in about 3 months. I then sent him a Tandberg 3001A tuner for repair which he's n...

Anonymous
Jay

I brought my HK reciever in because I damaged the fiber optic jack. The place is disgusting and to say the least Ken is unbalanced,he made my skin crawl! After 2 months I went...

#110023
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