filters
state:
Show
city:
Show
product:
Show
I read the reviews of bad experiences, and I was a bit nervous, but his store front is close to me, so I decided to pay him a bit. I dropped the unit off one day, and it was fixed the next. My Pioneer VSX-8231 receiver had a dead channel, and he could reproduce the...
Read more
5.0
I liked
  • Dealing with ken
#1001160
Reply to reviews
I brought a Pioneer SX-980 to Ken Bernacky at SS and he did a fantastic job on the piece. I have always enjoyed speaking with Ken and would have no hesitation bringing components to him. I also brought a Sansui TU-717 tuner to Ken. He also did a fantastic job on that...
Read more
#993856
Reply to reviews
I called Stereo Surgeons, first about a 1978 receiver I wanted to have cleaned up, re-calibrated, lubricated, etc. I started to tell Bernacky what it was doing wrong (tuner was acting up), and he started asking me if I tried this or that, like I was already an *** for...
Read more
Anonymous
Anonymous

Ever think that maybe YOUR attitude precipitated his? You sound like the real condesending ***, here. Js I've NEVER had a problem with Ken, have had him fix all my equipment a...

1.0
I didn't like
  • Never serviced my units
#805470
Reply to reviews
After five years of excuses Ken Bernacky has refused to return either of my audiophile tuners, a Sony and a top of the range Yamaha CT7000, despite having been paid over $1000. He used to provide a list of excuses as how he was overworked and would get around to it...
Read more
1.0
I didn't like
  • Service or the lies
#715324
Reply to reviews
This is, paraphrased, the report I received from a genuine qualified Technician, after I gave him a Sansui TU-919 that Ken Bernacky jury rigged, and stung me for nearly $400 for. Below, in part, are the Tech's responses to what Bernacky had written on his obviously...
Read more
1.0
Saint John, Indiana
#659525
Reply to reviews
On September of 2011 I dropped off 4 Pioneer Receivers at this place...within 2-4 few weeks I got a diagnoisis for each one of them...of course I had to pay for that diagnosis...I understand that...the repairs however...never came...first it was weeks and weeks...then...
Read more
Anonymous
Anonymous

Today my Sansui TU-919 was serviced by a genuine honest to goodness Technician, Casper Yardley, Stereo Rehab, Chicago, to undue Ken Bernacky's mess. Yardley was astonished at ...

Anonymous
Anonymous

The reviews about Stereo Surgeons, Ken Bernacky, are too consistent to be dismissed. He had my item for over a year, and I had to file a complaint with the Better Business ...

I didn't like
  • Never serviced my units
#646821
Reply to reviews
I submitted a Sansui 9090DB to Stereo Surgeons last July for a diagnostic evaluation. Ken Bernacky did the eval and a couple of weeks later I received the results. He recommended a tuner alignment, conservative replacement of known weak components and potentiometer...
Read more
Anonymous
Anonymous

Dan, I agree 100%. Ken is a pro.

Anonymous
Anonymous

Dan, how much did Ken pay you to write that review? I found it disingenuous, and wholly comical. I doubt the jist of the complaints about Bernacky is solely the long waits, ev...

4.1
#612135
Reply to reviews
He has had my gear for over 15 months, keeps claiming he can't get the parts (which he assured me he could when he evaluated it and got half-payment for anticipated repairs.) Every time I call or email he gives me a BS story. If I wanted to be charitable, I would say...
Read more
Anonymous
Timothy Skaggs

Ken, aka, Stereo Surgeon, is arguably the worst businessman on planet Earth. If he were indeed a surgeon, the patient would bleed out on the operating table before he finished...

#546937
Reply to reviews
Ken has had my two tuners for five years. Work on one he says 'has been completed', I have been invoiced for that one, and I have paid. He has frequently spoken to me on the phone with a long list of fatiguing excuses, and always with the reassurance that it will be...
Read more
Anonymous
Anonymous

This is one of the most cogent and well written reviews I have read, including the one I wrote. It is very though provoking. I have run out of room for much of my audio. I am ...

#519298
Reply to reviews

Contact Stereo Surgeons

Mailing Address:
Stereo Surgeons, Inc.
1195 Main Street
East Hartford, CT 06108-2245
Phone:
(860) 528-8837
More
Wow, I was surprised to see so many bad reviews about Stereo Surgeons in East Hartford. I've been to Ken Bernacky's shop many times and have had him do a number of repairs / alignments / and restorations. The bad - yes, turnaround time can be long and communication...
Read more
Anonymous
Timothy Skaggs

Dan, so glad to see you finally caved and posted a glowing review for Uncle Ken. He has negative reviews because he is a ***. He might be a decent Tech, and that remains to be...

#505614
Reply to reviews